Seiko Clocks Terms & Conditions

Terms and Conditions - Online Sales

Taxes

All our prices are GST-inclusive.

Shipping

Our clocks are shipped free of charge within Australia. Shipping addresses must be a physical address where goods can be delivered and signed for. NO PO BOXES OR LOCKED BAGS.

Delivery of Goods

All goods will be shipped from our warehouse located in Sydney Australia. The product will be delivered by StarTrack with full parcel tracking. Once your goods are shipped, we will then email you the shipment tracking number and instructions on how to track your shipment to your nominated email address. Deliveries will only be made to physical addresses where goods can be delivered and signed for. NO PO BOXES OR LOCKED BAGS.

Delivery Time

Most orders leave our warehouse within 2-3 business days. Depending on your location, shipping usually takes 2-4 business days. If you have not received your order within 8 business days please email us your order number, name, address, and phone number. The best email address is online@seiko.com.au

Return Policy

All our products are tested and checked prior to despatch, but should you encounter a problem please contact us online@seiko.com.au with your name, address, phone number, order number, and the problem you are experiencing. Sometimes these problems are easily rectified without the need to return your order.

SEIKO Clocks online services provides a full money back guarantee on all our goods sold. If you are not entirely satisfied with the goods, it can be returned providing the following conditions are met;

1) The clock must be brand new, unused, undamaged, and in original packaging and include the guarantee & instruction book, along with any additional items issued at the time of sale. Clocks that have been modified such as engraving, are not eligible for return.

2) You must notify us within 10 business days from the receipt of your goods if you wish to return your purchase. Email online@seiko.com.au with your name, address, phone number, order number, and the reason for your return. You will be issued with a Return Authorisation Number via your nominated email address.

Return Shipping Costs & Procedure

Before returning any product please contact us on online@seiko.com.au with your name, address, phone number, order number, and the problem that has occurred. We will then advise you the required steps necessary to return the product. If there has been an error as a result of our action or the product is faulty or becomes faulty within the first 10 days then we will arrange and pay for a courier to collect. If the clock is being returned due to change of mind you are responsible for any return shipping costs and liability for lost or stolen parcels. We recommend returning your order by registered post or courier with full tracking along with the appropriate insurance to cover your shipment.

If the product is faulty after the first 10 days then you will need to contact one of our Service Centres listed here.