Returns

Before returning any product please contact us on online@seiko.com.au with your name, address, phone number, order number, and the problem that has occurred. We will then advise you the required steps necessary to return the product. If there has been an error as a result of our action or the product is faulty or becomes faulty within the first 10 days then we will arrange and pay for a courier to collect. If the clock is being returned due to change of mind you are responsible for any return shipping costs and liability for lost or stolen parcels. We recommend returning your order by registered post or courier with full tracking along with the appropriate insurance to cover your shipment.

If the product is faulty after the first 10 days then you will need to contact one of our Service Centres listed here.